Age Restricted Sales and When to Refuse (Challenge 21)

Course code

This course will take around 30 minutes

There are many products you sell which have restrictions. Either age or abuse related. By being aware of what they are, you can give the best customer service when asking for ID and help customers understand if you have to refuse them.

You will learn:

  • which products are age-restricted by law, and what are the minimum age requirements 
  • the age-restriction guidelines regarding the sale of digital media, lottery products, knives and medicines
  • how to carry out the Challenge 21 procedure with any restricted product sale and that age queries must be recorded
  • about solvents/psychoactive substances and which ordinary household items contain them, and what your responsibilities with their sale are
  • how to recognise and manage fatigue in yourself and others
  • how to understand and act upon well-being issues
  • influencing and negotiation skills to create a safety culture
More Information
Average Rating 4.37
Number of Reviews 157
Sub-sector Hotel
Business Outcomes Compliance
Skills & Training Compliance
Jobs & Roles Retail colleague, Retail HOD/Store Manager
Course Authors Upskill People

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