Orders and Refunds

The Customer shall be entitled to purchase Credits at any time. Credits are valid for a period of 12 months from the date of purchase and accordingly must be exchanged for Products within such 12-month period. Credits are exchanged each time an Authorised User first accesses the Product. Credits have no value except in relation to Products, are non-refundable (except in accordance with these terms and conditions) and cannot be redeemed for cash. Credits may not be transferred to any third party. The purchase price of Credits may change and Upskill People determines at its sole discretion the number of Credits to be exchanged for Products. Credits cannot be used to purchase part of Products. If the Purchaser’s Credit balance is below the fee due for the Products, the Purchaser must purchase additional Credits to exchange for the Products.

Credits may be bought by credit card or if Upskill People or the reseller agrees, by submission of a purchase order from the Purchaser. The Fee for the Credits are due immediately for credit card payments, and within 14 days of receipt of an invoice for payments following receipt of a purchase order.

If the Purchaser’s balance of Credits falls below a certain level, Upskill People may notify the Purchaser.

This information is taken from our Terms and Conditions, which you can read in full here.