Managing People: Episode 1 - Preparation

Course code

This course will take around 60 minutes

This episode details how to effectively engage with and motivate a team

  • Whether you’re new to the role or already have experience, as a manager you need to be both confident and effective. This requires preparing for the challenges ahead.
  • This episode helps you understand how successfully communicating with your team builds positive relationships. By interacting with your team, you will quickly identify key challenges and areas for improvement. Using this knowledge, you can create a plan to achieve positive change.
  • Story: Charlotte’s first task is to assess the existing team and their performance (something worth doing regularly) - to build a picture of why the outlet’s performance declined under the previous manager. She starts with 1-2-1 conversations with each member of the team. It’s evident she’s got her hands full.
  • Some employees are falling behind the required standards and she has inherited some unresolved issues. The road ahead seems daunting, but by adopting the right attitude and approach, she can achieve great things.

After completing this course you will have gained 1 CPD point

More Information
Average Rating 4.33
Number of Reviews 524
Sub-sector Restaurant, Hotel, Clothing, Quick Service Restaurant, Pub/bar, Catering
Business Outcomes Development, Induction/Onboarding, Performance, Recruitment, Retention, Wellbeing
Skills & Training Management
Jobs & Roles Hospitality HOD/Site Manager, Hospitality Senior/Area/Regional Manager, Manager, Retail HOD/Store Manager, Retail Senior/Area/Regional Manager, Team Leader/Supervisor
Course Authors Upskill People