Managing People: Episode 5 - Coaching and Performance Management

Course code

Effectively manage and motivate your team to achieve their best performance 

You get the best results from your people when you’re seen as a positive leader who is easy to talk to.

This episode looks at how regular, consistent assessments of the morale, skills and behaviour of staff is vital to improving business results. Learn to successfully communicate your leadership to keep your people, and their performances, on track. Find out how to effectively manage performance issues and confidently handle difficult conversations.

Story: Charlotte needs to make sure she’s getting the best performance from her team. Chef Tom is being rude to other members of the team and Charlotte needs to address this before it gets out of hand. His performance is also not up to the required standard. She plans to discuss and agree a Performance Improvement Plan with him. Tom is difficult to communicate with, and has complained to other team members that he feels picked on – so this is not going to be easy.

Meanwhile, Charlotte has observed Oscar, who is being developed for a Team Leader role, having a crisis of confidence. She needs to intervene before this starts to impact on his wellbeing and performance. She makes time for a coaching conversation that helps Oscar to look at things with a new perspective.

More Information
Rating 4.41
Rating number 392
Core Sector Hospitality, Retail, Business, Distribution, Charity
Sub-sector Restaurant, Hotel, Clothing, Quick Service Restaurant, Pub/bar, Catering
Business Outcomes Recruitment, Retention, Induction/Onboarding, Wellbeing, Development, Performance
Skill Type/Topic Coaching, Communication, Teamwork, Mental Health and Wellbeing, Management, Problem Solving, Equality
Job Type Manager, Deputy Manager, Supervisor, Director, Operations Director, Finance Director, HR Manager
Author Upskill People