Retail Alcohol Sales Challenge 25 - How to Refuse
Course code
RAA5_02
£1.50
Alcohol Sales Training: How To Refuse | Online Learning Courses | Upskill Store
This course will take around 15 minutes
There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.
You will learn:
- when there's a duty to refuse to serve a customer and how to do this with good customer service
- how to check ID properly
- why refusals to sell alcohol should be recorded
- how to recognise and manage fatigue in yourself and others
- how to understand and act upon well-being issues
- influencing and negotiation skills to create a safety culture
Average Rating | 5.00 |
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Number of Reviews | 13 |
Sub-sector | Catering, Events |
Business Outcomes | Compliance, Sales, Service |
Skills & Training | Compliance |
Jobs & Roles | Retail colleague, Retail HOD/Store Manager |
Course Authors | Upskill People |
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