Violence and Aggression at Work

Course code

HVAW

£3.00

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This course will take around 40 minutes

Workplace aggression is any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. Dealing with customers and colleagues could potentially lead to aggression and you need to be aware of the signs, contributing factors and what to do should it happen.

On completing this course you will understand:

what can make people angry and trigger workplace aggression and how to eliminate or reduce these triggers
that communicating effectively is one of the most effective deterrents
how to identify irrational behaviour and help calm situations
how to handle one-to-one confrontations – during and after
how to respond to confrontation from customers – and how not to
observation and listening skills
memorising vital information

After completing this course you will have gained 1 CPD point

More Information

More Information
Average Rating	3.75
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Sub-sector	Restaurant, Hotel, Clothing, Quick Service Restaurant, Pub/bar, Catering, Events, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport
Business Outcomes	Compliance, Performance, Wellbeing
Skills & Training	Teamworking
Jobs & Roles	DC/Warehouse Colleague, Hospitality colleague, Hospitality HOD/Site Manager, Hospitality Senior/Area/Regional Manager, Office colleague, Retail colleague, Retail HOD/Store Manager, Retail Senior/Area/Regional Manager, Support Colleague, Team Leader/Supervisor
Course Authors	Upskill People

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