Upskill Main Product Catalog

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.

Benefits of this course:

• When there's a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
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Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally, you’ll get all the tips you need to serve smart and stay compliant.

Benefits of this course:

• Learn essential legal guidelines and age restrictions for alcohol sales.
• Understand licensing requirements, ID checks, and acceptable proof of age.
• Gain skills in fostering a safety culture through effective influencing and negotiation.

Our online course on anti-bribery awareness provides your employees with the knowledge to confidently understand, notice, and act on what bribery in the workplace is.

Benefits of this course:

• Combat bribery and corruption within the workplace.
• Have a clearer understanding of everyone\'s responsibility.

This short course on managing anxiety in the workplace helps employees to understand the topic more thoroughly and help themselves and support others.

Benefits of this course:

• Provides a clear understanding of what anxiety is.
• Helps employees to spot the signs of an anxiety disorder and how to react appropriately.
• Complete this short, practical, and business-focused course in less than 10 minutes.
• Collect CPD points which enhance your continued professional development.

Discover our short online learning course on asbestos awareness.

Benefits of this course:

• Learn about the dangers of asbestos.
• Explains how to deal with asbestos safely in the workplace.
• Understand what it is, where it is, why it can be dangerous, and what to do in an emergency.

Get your managers up to speed with the risks that asbestos poses to their team with our short course on asbestos awareness.

Benefits of this course:

• Explains the dangers of asbestos and how to ensure the workplace is safe for their team.
• How to monitor asbestos and deal with it safely in your environment.

Discover our short online bed bug training course, ideal for those in the hospitality industry.

Benefits of this course:

• Provides learners within the hospitality industry vital information about bed bugs.
• Explains facts on bed bugs, including how they breed, feed, and infest.
• Educates learners about the risk of bed bugs and how to avoid infestation.

Our cask ale serving alcohol course is a short, \'need to know\' course giving you the key facts about cask ale so that you can give your guests the best experience possible when serving them.

What are the benefits of this course?

• Know your stuff - discover what cask ale is made of and how it\'s made.
• Find out about all the different flavours and styles and what they taste like.
• Learn how to maintain and serve cask ale so that you can give your guests the best experience.

Discover our course covering everything you need to know on cellar management to look after cellar products so the customer gets them at their very best. Ideal for those within the hospitality industry.

Benefits of this course:

• Educates the learners on the different dispensing equipment and what it does.
• Provides information about the journey of kegged products through the cellar to the taps.
• Information on how casks and kegs should be stored and how to maintain the perfect products.

Understanding the laws around tobacco sales is crucial, it\'s not just another product. This challenge 21 tobacco sales training course will equip you with the knowledge to handle tobacco sales responsibly and legally.

What are the key benefits of this course?

• The legal age requirements for purchasing tobacco products.
• Which types of photo ID are acceptable for proof of age.
• What the Tobacco Display Ban means and how to comply with it.