Upskill Main Product Catalog

Do you understand alcohol and the effect it can have on individuals and those around them? Our retail alcohol sales course is designed to help you understand the licensing law in Scotland and builds on your Challenge 21 knowledge.

What are the benefits of this course?

• Understand the impact of alcohol abuse on individuals and those around them.
• Learn about the laws on licensing and what they aim to achieve.
• The effects on health and society.

Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol in Scotland with confidence.

What are the benefits of this course?

• When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
• How to recognise and manage fatigue in yourself and others.

Let\'s face it: if you don\'t know what you\'re doing, selling alcohol can be fraught with issues. This course teaches you when to serve alcohol in Scotland, giving you the practical skills you need to sell responsibly and within the law.

What are the benefits of this course?

• The legal age restrictions for buying and selling alcohol and the consequences of breaking the law.
• What alcohol actually is and who enforces the law on its sale.
• About the premises licence and licensed hours for selling alcohol.

Our online course on anti-bribery awareness provides your employees with the knowledge to confidently understand, notice, and act on what bribery in the workplace is.

What are the benefits of this course:

• Combat bribery and corruption within the workplace.
• Have a clearer understanding of everyone\'s responsibility.

Learn everything you need to know about good customer service in our communication skills course.

What are the benefits of this course?

• Receive practical tips and tricks for good verbal and written communication.
• Develop key skills that can be used within the workplace.
• Understand the right words to use and when.

Discover our short online equality act course, brought to you by Upskill People.

What are the benefits of this course?

• Provides a comprehensive overview of the Equality Act requirement for the fair and equal treatment of all.
• Receive real-life examples of the effects of discrimination and how to create a productive and harmonious environment.
• Learn more about pay equality and secrecy.

Discover our short online equality and diversity training for managers brought to you by Upskill People.

What are the benefits of this course?

• Plenty of real-life examples and scenarios for managers to relate to.
• Provides a comprehensive overview of the Equality Act requirement for the fair and equal treatment of all.
• Provides managers with practical tips on how to identify and react to discrimination within their team.

Our cocktails essentials serving alcohol course is a short, \'need to know\' course giving you the important facts about cocktails to ensure you give your guests the best possible experience when serving them.

What are the benefits of this course?

• Know your stuff - learn the basic techniques and essential equipment needed to make a cocktail.
• Learn the language - get to know the terminology used in cocktail making.
• Make it perfect - learn how to make, pour and present the perfect cocktail (and what not to do!).

This course is designed to equip managers with expert knowledge about food sales and service essentials.

What are the benefits of this course?

• Provides your team with the practical knowledge to provide the best experiences for their guests.
• Learn techniques to increase sales.
• Master how to vary your approach when dealing with different types of guests and environments.

This retail course cement the learners knowledge and confidence to be really brilliant at sales and service (and what not to do!) from first imrpessions to serving.

What are the benefits of this course?

• Practice your greet and seat skills.
• Understand how to vary your style and approach based on the type of guest.
• Understand the importance of table allocation and priorities.