Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted)

Course code
CHN_RSSE
£7.00

Serving food and drink over the counter? Our Sales & Service Essentials (Asian Version ? Simplified Chinese Assisted) course will give you the confidence and skills to be brilliant at sales and service and give your customers the best experience possible.

What are the benefits of this course?

  • How to get the best for you and your customers, even when you\'re busy.
  • The importance of knowing what you offer and how to use this to improve the customer experience.
  • How to keep stress levels low during service.

This course will take around 60 minutes

On completing this course you will understand:

  • that sales and good service are about getting on with people well, which leads to greater job satisfaction all round
  • steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel
  • how to observe and understand customers and look for buying signals
  • that product knowledge is key to successful sales
  • how to increase sales, by up-selling, linking products, offering alternatives, the power of touch and offering an opinion
  • that there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales
  • that even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling, but calling for help if needed
  • the simple rules for managing queues and signalling for help
  • that after making a great first impression they then have to deliver on their promise to be friendly and helpful

After completing this course you will have gained 1 CPD point 

More Information
Average Rating 4.92
Number of Reviews 90
Sub-sector Clothing, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport
Business Outcomes Sales, Service
Skills & Training Sales & Service
Jobs & Roles Retail colleague
Course Authors Upskill People
Why choose snippet

Why choose an Upskill People course?

  • Study in your own time using our interactive learning portal.
  • Works from any device.
  • All courses are written by industry experts.
  • Media-rich course videos.
  • Easy to implement skills and knowledge in real life.

Why choose an Upskill People course?

  • Study in your own time using our interactive learning portal.
  • Works from any device.
  • All courses are written by industry experts.
  • Media-rich course videos.
  • Easy to implement skills and knowledge in real life.

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