Sales & Service Essentials

Course code

This course will take around 60 minutes

On completing this course you will understand:

  • that sales and good service is about getting on with people well, which leads to greater job satisfaction all round
  • steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel
  • how to observe and understand customers and look for buying signals
  • that product knowledge is key to successful sales
  • how to increase sales, by up-selling, linking products, offering alternatives, the power of touch and offering an opinion
  • that there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales
  • that even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling, but calling for help if needed
  • the simple rules for managing queues and signalling for help
  • that after making a great first impression they then have to deliver on their promise to be friendly and helpful

After completing this course you will have gained 1 CPD point

More Information
Average Rating 2.36
Number of Reviews 2,472
Sub-sector Clothing, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport
Business Outcomes Sales, Service
Skills & Training Sales & Service
Jobs & Roles Retail colleague
Course Authors Upskill People

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