Sales & Service Essentials

Course code

RSSE

£7.00

This course, part of our sales training courses, focuses on improving customer relationships, understanding buying signals, and applying effective sales techniques for greater success.

What are the benefits to this course?

Learn to build strong connections with customers, improving job satisfaction and overall service quality.
Gain skills in recognising buying signals, upselling, and using product knowledge to increase sales.
Acquire techniques for managing challenging interactions, including effective communication and queue management.

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Details

This course will take around 60 minutes

On completing this course you will understand:

that sales and good service is about getting on with people well, which leads to greater job satisfaction all round
steps to a sale including how to make the first move with customers and why it can make a big difference to how you both feel
how to observe and understand customers and look for buying signals
that product knowledge is key to successful sales
how to increase sales, by up-selling, linking products, offering alternatives, the power of touch and offering an opinion
that there are many different types of people and understanding these types and adjusting your style to theirs helps with rapport and maximising sales
that even a difficult situation can be made a whole lot easier with some simple things like making eye contact and smiling, letting people know what's going on and not struggling, but calling for help if needed
the simple rules for managing queues and signalling for help
that after making a great first impression they then have to deliver on their promise to be friendly and helpful

After completing this course you will have gained 1 CPD point

More Information

More Information
Average Rating	2.36
Number of Reviews	2,472
Sub-sector	Clothing, Electrical, Entertainment, Apprenticeships, Fitness, Health, Home/DIY, Beauty, Fashion, Grocery, Leisure, Sport
Business Outcomes	Sales, Service
Skills & Training	Sales & Service
Jobs & Roles	Retail colleague
Course Authors	Upskill People
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