Alcohol Sales Challenge 21 (NI) - How to Refuse

Course code
HAA1_02_NI
£1.50

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol in Northern Ireland with confidence.

Benefits of this course:

  • When there's a duty to refuse to serve a customer and how to do this with good customer service.
  • How to check ID properly.
  • Why refusals to sell alcohol should be recorded.

This course will take around 15 minutes

There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to manage those awkward situations when alcohol has to be refused.

You will learn:

  • when there's a duty to refuse to serve a customer and how to do this with good customer service
  • how to check ID properly
  • why refusals to sell alcohol should be recorded
  • how to recognise and manage fatigue in yourself and others
  • how to understand and act upon well-being issues
  • influencing and negotiation skills to create a safety culture
More Information
Sub-sector Restaurant, Hotel, Quick Service Restaurant, Pub/bar
Business Outcomes Compliance, Sales, Service
Skills & Training Compliance, Sales & Service
Jobs & Roles Hospitality colleague, Hospitality HOD/Site Manager
Course Authors Upskill People
No content available.

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