Alcohol Sales Challenge 21 (NI) - When to Serve
Course code
HAA1_01_NI
£2.00
This course will take around 15 minutes
There’s one product area fraught with issues if you don’t know what you’re doing - that’s selling alcohol. This course covers the essential and practical skills you need to sell responsibly and within the law.
You will learn:
- the legal age restrictions for buying and selling alcohol and the consequences of breaking the law
- what alcohol actually is and who enforces the law on its sale
- about the premises licence and licensed hours for selling alcohol
- when to ask for ID and how the purchaser and the consumer should be considered
- which types of photo identification are acceptable as proof of age when buying alcohol
- how to recognise and manage fatigue in yourself and others
- how to understand and act upon well-being issues
- influencing and negotiation skills to create a safety culture
| Core Sector | Hospitality |
|---|---|
| Sub-sector | Restaurant, Hotel, Pub/bar, Catering |
| Business Outcomes | Compliance, Sales, Service |
| Skill Type/Topic | Communication |
| Job Type | Manager, Deputy Manager, Supervisor, Food and Beverage, Customer Assistant, Sales Assistant, Front of House |
| Author | Upskill People |
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