Upskill Main Product Catalog

Do you understand alcohol and the effect it can have on individuals and those around them? Our retail alcohol sales course is designed to help you understand the licensing law in Scotland and builds on your Challenge 21 knowledge.

What are the benefits of this course?

• Understand the impact of alcohol abuse on individuals and those around them.
• Learn about the laws on licensing and what they aim to achieve.
• The effects on health and society.

Do you understand alcohol and the effect it can have on individuals and those around them? Our retail alcohol sales course is designed to help you understand the licensing law and builds on your Challenge 21 knowledge.

What are the benefits of this course?

• Understand the impact of alcohol abuse on individuals and those around them.
• Learn about the laws on licensing and what they aim to achieve.
• The effects on health and society.

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.

What are the benefits of this course?

• When there's a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
Learn More

Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally, you’ll get all the tips you need to serve smart and stay compliant.

What are the benefits of this course?

• Learn essential legal guidelines and age restrictions for alcohol sales.
• Understand licensing requirements, ID checks, and acceptable proof of age.
• Gain skills in fostering a safety culture through effective influencing and negotiation.

Saying no to customers is never easy. But when it comes to alcohol sales, there\'s a hard and fast rule. Learn how to refuse alcohol in Scotland with confidence.

What are the benefits of this course?

• When there\'s a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
• How to recognise and manage fatigue in yourself and others.

Let\'s face it: if you don\'t know what you\'re doing, selling alcohol can be fraught with issues. This course teaches you when to serve alcohol in Scotland, giving you the practical skills you need to sell responsibly and within the law.

What are the benefits of this course?

• The legal age restrictions for buying and selling alcohol and the consequences of breaking the law.
• What alcohol actually is and who enforces the law on its sale.
• About the premises licence and licensed hours for selling alcohol.

Saying no to customers is never easy. But when it comes to alcohol sales, there's a hard and fast rule. Learn how to refuse alcohol with confidence.

What are the benefits of this course?

• When there's a duty to refuse to serve a customer and how to do this with good customer service.
• How to check ID properly.
• Why refusals to sell alcohol should be recorded.
Learn More

Think serving alcohol is just about pouring drinks? Think again! This course is your go-to guide for selling alcohol responsibly and legally, you’ll get all the tips you need to serve smart and stay compliant.

What are the benefits of this course?

• Learn essential legal guidelines and age restrictions for alcohol sales.
• Understand licensing requirements, ID checks, and acceptable proof of age.
• Gain skills in fostering a safety culture through effective influencing and negotiation.

Our cask ale serving alcohol course is a short, \'need to know\' course giving you the key facts about cask ale so that you can give your guests the best experience possible when serving them.

What are the benefits of this course?

• Know your stuff - discover what cask ale is made of and how it\'s made.
• Find out about all the different flavours and styles and what they taste like.
• Learn how to maintain and serve cask ale so that you can give your guests the best experience.

Our cider serving alcohol course is a short, \'need to know\' course giving you the key facts about cider and perry so that you can give your guests the best experience possible when serving them.

What are the benefits of this course?

• Know your stuff - find out what cider and perry is made from and how it\'s made.
• Discover the key producers and brands and what they taste like.
• Learn how to pour and present the perfect cider drinks and what can make them less than perfect.